We Built it Better — with You in Mind

From the moment we start, you’ll notice that Westward has a way of running things that just makes life easier. First, we obtain all maintenance-related documents from your previous provider and transition them into our web-based system for easy, instant access. Contractors are immediately engaged to provide a detailed analysis of how all systems are functioning. Next, we document the current state of the property — through detailed photos and diagrams. In addition, your banking management and financial reporting all transitions to Westward — reconciling the old and providing full online accounting and financial management – Removing the worry of managing and paying bills.

You’re probably accustomed to a single individual handling all aspects of your association, including building maintenance, estimate requests, property inspections and customer service. This is an antiquated approach. You need professionals in each area of responsibility.

At Westward Management, the right individual is always armed with the right information to get the job done quickly and efficiently. The chain of command begins with our highly trained and licensed Property Managers, each of who have three Associate Managers as support staff. These teams are cross-trained to ensure there’s always a group available to you who is knowledgeable about the history of your building.

When needs do occur, our maintenance personnel are dispatched with real-time tracking and rerouting technology through our in-house command center and computer tablets. Landscaping, maintenance and janitorial crews are tracked with the same technology and real time property specific information is sent back to managers and board members. And property inspectors pay visits to check for common needs, such as light bulbs, batteries and trash removal, as well as to personally monitor the work done by onsite crews. To round it out, Westward has full accounting and legal processing departments to assist your property when these needs arise.

Our view on technology is twofold: 1. If it can do something better than a human, we’ll implement it. 2. If it can help a human do something better, we’ll implement that too. Here are the systems we have in place that make Westward pros at property management.

Maintenance Technology:

• Input maintenance requests 24×7
• Paper documents become digital documents, all housed online and accessible 24×7
• Digital property spec sheets show every detail needed for the proper
  management of a location
• Digital diagrams of properties detail access to lockbox locations and locations for association vendors, fire and emergency
• Real-time tracking, scheduling and rerouting of maintenance personnel via
  our command center
• Infield tablets used to provide up-to-the-minute details on issues affecting your property

Management Technology:

• Triggered email system alerts owners to changes, meetings and developments as well as reminders for assessments and collections
• Discussion forum available 24×7

Financial Technology:

• Online bill pay and real-time financial reporting available 24×7
• Delinquencies updated in real-time online, with automatic triggered collections process

With Westward, you’ll never have to pick up our slack when it comes to maintenance. Work order requests can be made 24×7 through the website and will be tracked real-time as open, in process or completed — so all board members can see the progress. On digital record, we’ll have thorough documentation of your property — to be referenced anytime we need it when we’re on-location.

Over the last 8 years, we’ve established a strong network of on-call vendors to get things done quickly and correctly the first time. An annual maintenance calendar triggers and outlines routine and special maintenance projects, budgets, needs and timelines for your property. Set budgets, established beforehand, allow projects to conveniently be started and completed without initiation from the entire board. And it’s all overseen and quality-checked by our seasoned internal maintenance department.

All of this packaged together might have you thinking we’re too expensive. But in actuality, all of this packaged together is what makes Westward extremely affordable. Our investments into technology, systems and the best people around ensure we’re streamlined and efficient — resulting in far less overhead to manage a property. In the rare instance we’re not the lowest, we’ll match your existing company’s pricing or the bid from another property management proposal, ensuring that you get the best for less.